thecodeblock.net · Professional profile

Turning operational
complexity into
measurable progress.

I lead multi-site teams, enterprise implementations, and service operations—aligning people, process, and technology to deliver lasting customer outcomes.

Explore my journey LinkedIn

Hendrik Oosthuizen · Operations & SaaS delivery leaderScroll to discover

700+SaaS implementations supported

40+Cross-functional team members led

25%Faster implementation timelines

~700Active clients across the portfolio

01 About me

I build operations that work for people—not the other way around.

For two decades, I've worked at the intersection of enterprise technology, customer delivery, and regional operations. Today, I lead cross-functional teams across the Western and Eastern Cape, serving a portfolio of nearly 700 clients.

My approach combines commercial discipline with genuine curiosity. I care about clear systems, capable teams, and using technology—from CRM intelligence to AI and workflow automation—to remove friction and create room for better work.

Clarity over complexityPeople before processProgress through data

02 Career journey

Two decades of continuous growth

From hands-on implementation
to regional leadership.

2013—PresentCurrent

GAAP Point-of-Sale · B2B SaaS

Regional Operations Manager
& Service Delivery Manager

Leading regional operations, enterprise service delivery, customer success, and cross-functional performance across multiple locations.

Lead 40+ people across support, implementation, consulting, cabling operations, and sales coordination
Own workforce planning, operational budgets, profitability, escalation management, and regional resource allocation
Use CRM reporting, Excel analysis, AI tools, and automation to improve decisions and delivery performance

2006—2013

GAAP Point-of-Sale · B2B SaaS

Software Implementation
& Support Specialist

Delivered end-to-end implementations and hands-on support in live customer environments during a period of regional growth.

Configured systems and databases, trained users, and supported go-lives
Provided first- and second-line software and hardware support
Helped standardise onboarding and channel customer insight back to product teams

03 Areas of expertise

Built for the intersection of
people, performance & technology.

Broad operational experience, grounded in the practical realities of leading teams and delivering for customers.

Operational leadership

Building accountable, high-performing teams across multiple locations, functions, and service environments.

Enterprise delivery

Leading complex SaaS implementations from discovery and configuration through go-live and long-term adoption.

Commercial performance

Balancing customer outcomes with budgets, gross profit, forecasting, resource planning, and cost control.

Digital transformation

Applying CRM insights, automation, AI tools, and data-led processes to create efficient, scalable operations.

Multi-site operationsCustomer successAgile operationsProject managementRisk managementJiran8nAI productivity

04 Continuous learning

Le Wagon

Full-Stack Web Development

SaaS & web platforms

Diploma

Web Design & Internet Development

Digital foundations

Diploma

PC Support

Technical foundations

05 Selected work

From running operations
to building products.

Software I have designed and built end to end, using the same delivery discipline I bring to operations.

Featured project · AI legal drafting

Prelegal

Prelegal turns a short AI chat into a ready-to-sign legal agreement. Describe what you need, and it picks the right Common Paper template, asks for the details and gives you a PDF.

Context: Built during AI Coder, the second of six courses in The Complete AI Curriculum by Ed Donner. The UI design and application logic are my own and differ from the course reference project.
Problem: Drafting routine agreements such as NDAs, cloud service agreements, DPAs and pilot agreements is slow and costly. Small teams either pay a lawyer for standard paperwork or fill in templates by hand and risk mistakes.
Solution: Prelegal works out which of 11 supported agreements fits the request, asks for each open field one at a time, fills in a live preview and saves the draft to come back to later.
Role: Solo developer. I planned the work as Jira tickets and built each one with Claude Code through a feature branch, tests and a pull request.

11Agreement templates

~1sPer AI reply

1Docker container

Next.jsTailwind CSS 4jsPDFFastAPIPythonSQLiteLiteLLMOpenRouterCerebrasDockerVitestpytest

View code on GitHub